Australian Property Experts ("we," "us," or "our") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect the following types of personal information: Contact Information (name, email, phone number, address), Property Preferences, Financial Information relevant to property purchasing, and Usage Data from our website.
We collect information through Direct Interactions (when you contact us or fill out forms), Automated Technologies (cookies and analytics), and Third Parties (referral partners).
We use your personal information to: provide our buyer's agent services, communicate with you about properties and services, improve our website and services, and comply with legal obligations.
We may disclose your personal information to: Service Providers, Legal Authorities, and in the event of Business Transfers. We ensure that any third parties we engage adhere to strict confidentiality and data protection standards.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
You have the right to access the personal information we hold about you and to request corrections if necessary.
Our website uses cookies to enhance user experience and analyze website traffic.
Our website offers a chat assistant operated by Australian Property Experts. It answers questions using our published website content and can, with your input, record your enquiry so we can follow up. When you use the chat: (a) your messages are sent to a specialist third-party artificial-intelligence provider, whose servers are located overseas (primarily in the United States), to generate replies. This is a cross-border disclosure of any personal information you include in a message; (b) we may keep a record of chat conversations to help us improve the service, monitor quality and respond to enquiries; (c) if you choose to share contact details to book a call, your name, contact details and enquiry type are also saved to our client management system and used to contact you about your enquiry; (d) a security cookie is set for the duration of your conversation to protect the chat from abuse. Please do not share sensitive information (such as health or financial hardship details) in the chat. For anything personal, book a call instead. You can ask us to access, correct or delete any details collected through the chat using the contact details below, or make a complaint. Chat records are retained for no longer than 24 months. Our AI provider also processes messages under its own data-retention policy before deletion.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, please contact us at peter@australianpropertyexperts.com.au
Have questions about how we handle your data?
Get in Touch